By placing an order with Little Doves you will be agreeing to the following terms and conditions. Every effort is made to represent the items accurately on this website.
1. Payment Options.
Little Doves accepts all major debit/credit cards and provides a secure payment system in conjunction with PayPal, a reputable and longstanding, secure internet credit card payment gateway.PayPal. is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.
Please note you do not need to have a PayPal account to pay
us via PayPal. On the PayPal login screen, click Don't
have a PayPal account
Transactions will show bank statement as PAYPAL *LITTLEDOVES
For more information on PayPal and their services click
here.
We understand some customers may be wary entering credit card details
online. Please be assured that we do not receive any of your credit
card information as it goes directly through to PayPal.
Little Doves also accepts payment via personal cheque made payable to
Linda Patrick. Goods will only be dispatched once payment has
been cleared. If placing an order outside the UK, your credit card company
will convert any orders placed with Little Doves from U.K. Pounds Sterling
into your local currency when they process the transaction. Please remember
exchange rates vary all the time.
If you have any queries about the ordering process, do not hesitate to contact Linda Patrick.
2. Packaging
All merchandise is sent in a presentation box and gowns are covered in acid free tissue paper.
3. Returns
If, for any reason, you are not satisfied with your purchase please
contact us within 24 hours of delivery and we will endeavour to rectify
the situation. When placing your order, please ensure you choose the
correct size as items cannot be returned if the sizing is incorrect.
Please also ensure all the information regarding spellings given by
you on the order form is correct as any discrepancies cannot be altered
once the item has been made up.
If goods are to be returned they should be sent back in perfect condition,
with all tags and labels intact and in their original packaging, within
7 days of the invoice. We will be happy to offer you an exchange
or refund.
We cannot accept responsibility for parcels being returned to us that
are lost in transit and strongly advise that returns are sent special
delivery. Should you receive faulty items, we will pay for return
postage, otherwise goods are returned at your own expense. Please include
your original receipt with the goods being returned.
Returns Address:
Little Doves Returns
The Vicarage
North St.
Middle Rasen
MARKET RASEN
LN8 3TS
UNITED KINGDOM
4. Purchasing Gowns
We are always interested in buying antique christening wear. Seller is responsible for all shipping costs on items sent on approval.
5. Quality of Goods
All products supplied by Little Doves are of the highest quality and are suitable for the use and purpose for which they were originally intended. These garments are not intended as sleepwear.
6. Privacy
The personal information that we ask of you is confidential. We do not give out or sell your email address, phone number, or credit card information to any other Companies or Institutions. For more information, please see our full privacy policy
7. Delivery
All Victorian gowns and small orders are normally dispatched within 10 working days of receipt of order. Orders for the bespoke service and Cathedral Collection may take up to 28 days. In this case the delivery date will be agreed with the customer when the order is placed. Unless otherwise agreed, all orders worth under £30 (excluding postage) are posted by Royal Mail Recorded Signed For. All other orders sent by Royal Mail Special Delivery.A signature will be required on receipt of delivery. Cost of delivery to overseas addresses (either by Royal Mail Airmail or other courier) will be given on confirmation of order.
8. Customer Service
If you have any questions or wish to place an order over the telephone, please call 01673 842249. To place an order online, simply browse the website and add the desired items to your basket.
Mailing Address:
Little Doves
The Vicarage
North Street
Middle Rasen
MARKET RASEN
LN8 3TS
UNITED KINGDOM
9. Holds
When you place an order from the Victorian Collection we will place it on hold for five days. If paying by cheque, confirmation on the order must be received within the “HOLD” period and payment made within seven days.
When ordering we do ask that you give a telephone number where we can reach you quickly, in case there is a question or problem with your order.
10. Layaway
You may Layaway any of our items for up to 8 weeks with a 20% deposit. The deposit payment must be paid within 5 days. Layaway payments are non-refundable. For more information, contact us